Grievance Officer
last updated: august 2026
Information Technology Rules, 2021 · Rule 3(2)
officer details
Name: Smood Team
Designation: Grievance Officer
Company: Smood App
Email: support@smoodapp.com
Country: India
response time
we acknowledge grievances within 24 hours and resolve them within 15 days, as required by law.
how to file
to file a grievance, email us at support@smoodapp.com with:
- the anonymous name shown on your profile
- a description of the issue
because smood is anonymous and messages disappear within 24 hours, we may not be able to recover past conversations — so please report issues as soon as you can.
what we handle
- content violations
- privacy and data concerns
- account issues
- data access, correction, and deletion requests